HomeNurses ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website at homenurses.co.in.

1. Information We Collect

We collect information you provide directly when submitting a care request or nurse registration form, including:

• Full name, age, gender
• Phone number and WhatsApp number
• Email address
• Home address and locality
• Medical details and care requirements (for patients)
• Professional qualifications and experience (for nurses)

2. How We Use Your Information

We use the information collected to:

• Process and fulfil your home care service requests
• Contact you to confirm bookings and service details
• Assign qualified nurses to your care requests
• Verify nurse credentials before activation
• Improve our services and respond to enquiries
• Send service-related communications

3. Data Storage

Your data is stored securely in Google Sheets accessible only to authorised HomeNurses admin staff. We do not store payment information as all payments are handled offline directly.

4. Data Sharing

We do not sell, trade, or share your personal information with third parties for marketing purposes. Your information may be shared only with:

• Assigned nurses — limited contact details shared only after confirmation
• Our internal admin team for operational purposes
• Government authorities if required by law

5. Data Retention

We retain your personal data for as long as necessary to provide our services. You may request deletion of your data at any time by contacting us.

6. Cookies

Our website uses minimal cookies for basic functionality only. We do not use cookies for advertising or tracking purposes.

7. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for data processing

8. Children's Privacy

Our services may involve care for minors. In such cases, data is collected from the parent or legal guardian only. We do not knowingly collect data directly from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.

10. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules thereunder.